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Billing, Payments, Refunds, Terms

I forgot to use my customer loyalty discount - help!

We’re sorry that you forgot to use your Customer Loyalty discount, unfortunately it’s very complicated to apply the discount after payment has been made. But we will apply the ‘discount amount’ as a Website Support Credit that you can use for website updates.

Where is my website project invoice?

Project invoices and manual invoices are available in the dashboard of our client area on the Hive.

Can you invoice me?

We can invoice project or annual invoices. We cannot send invoices for monthly, quarterly or semi-annual invoices.

Do you store my credit card information.

We do not see or store your credit card information. All credit card payments are handled through Stripe and they adhere to all security and regulations regarding credit card processing.

Refund Policy
  • Cancel prior to the end of any billing cycle to avoid future billing
  • No pro-rated refunds for mid-term cancellations
  • Set-up fees are non-refundable
What currency do you charge Canadian clients?

Canadians pay in Canadian dollars with a 1-1 exchange rate. No exchange loss.

Our default currency is US dollars, but our Canadian clients are provided with 0% rate exchange. In plain English, if you live in Canada, your credit card is billed to a Canadian address and use a Canadian dollar credit card, your rate is $1 Canadian = $1 US.

Yes, we will charge fellow Canadians the appropriate tax rate, but we will not charge you in US$.

What currency do you bill in?

All non-Canadian clients will be billed in US dollars because is the most universal currency to the majority of our international clients. In short, we have more US than European clients.


Do you charge taxes?

We charge all our Canadian clients the appropriate PST, GST, HST or combination as required. International clients are typically not subject to tax.

Why am I being charged PST?

BC – PST is taxable on items deemed to be communication services. This includes email and website hosting.

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